Have a question about your order, need a fragrance recommendation, wholesale enquiry, collaboration or PR opportunity?

Email us at hello@aromaaddiction.co.nz with your details and order number (if applicable) — we’re a small Wellington-based business and real people reply within 24–48 business hours (a little longer during busy launches); for wholesale, please include your store details in your message.

Your home deserves to smell amazing — let’s make it happen.

Get In Touch

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FAQs - Contact Us

How quickly will you reply?

We aim to reply within 24–48 business hours. During launches or busy periods, it may take a little longer.
I haven’t received my order confirmation. What should I do?

Please check your spam or junk folder first. If it’s not there, email us with your full name and we’ll help you locate it.
How can I track my order?

Once your order is dispatched, you’ll receive a tracking email. If you can’t find it, contact us with your order number.
Can I change my shipping address after ordering?

If your order hasn’t been dispatched yet, email us as soon as possible and we’ll do our best to update it.
My item arrived damaged. What should I do?

Please email us within 48 hours of delivery with photos of the item and packaging so we can resolve it quickly.
Do you offer wholesale?

Yes! If you’re interested in stocking Aroma Addiction, email us with your store details and we’ll send you more information.
Can you help me choose a fragrance?

Absolutely. Tell us if you prefer sweet, fresh, floral, fruity, or musky scents and where you’ll be using it — we’ll recommend something you’ll love.
Where are you based?

We are a Wellington-based, home-grown New Zealand business.
Do you have a physical store?

Yes we do, we share the same roof as our sister business Skye Candle and Body Care - 190 Main Road, Tawa, Wellington

Melt Good. Do Good

Every wax melt you melt supports something bigger. We’re a small, home-grown New Zealand business doing what we love — and $1 from every order helps plant native trees across Aotearoa through The Seed Hunter Tribe.

So enjoy your soy wax melts, breathe in the calm, and know your purchase is helping make the earth greener — one melt at a time.

🌳 Tree Progress HERE